CPT 182 : Help Desk Applications

The main purpose of this course is to provide students with a comprehensive understanding of the help desk environment and the knowledge, skills, and abilities necessary to work in the user support industry. Students will learn problem-solving and communication skills that are very valuable when providing user support. Through hands-on exercises and case projects students will learn how to apply their knowledge and develop their ideas and skills.

Code C

Overview

Program

Credits

3
Lecture Hours
3
Lab Hours
0
Manipulative Hours
0

Course Code

Code C